Frequently Asked Questions

1.What happens after I place an order?

When your order is placed on the web site, Your order sent over a secure connection to lillies'N'roses. You will receive an email confirmation once your order has been downloaded and received at lillies'N'roses. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

2.What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after lillies'N'roses receives your order. If you do not receive this message within six hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us to ensure that your order is being processed.

3.Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please send an e-mail to contactus@liliesnroses.com containing subject line Change Order Destination.

4.Can I change the date of my order's delivery?

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please send an e-mail to contactus@liliesnroses.com containing subject line Change Order Date.

5.Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. lillies'N'roses does not rent or sell information we receive from web orders or e-mail registrations to third parties.

6.Can I cancel an order?

If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so send an e-mail to contactus@liliesnroses.com containing subject line Cancel Order. If your order has already been sent out for delivery we will be unable to cancel it.

7. Which credit cards are accepted?

Credit Card: Visa | Master Card (will be enabling soon) | Visa Purchasing | Visa Delta | American Express | Diners Club Card | Citibank E-card
Net Banking: ICICI Bank | HDFC Bank | IDBI Bank | State Bank of India | Axis Bank | Citi Bank | Centurian Bank | Kotak Mahindra Bank | Federal Bank | Bank of Punjab | Oriental Bank of Commerce | Union Bank of India
Online Account Transfer – Please Email contactus@liliesnroses.com to Know the details.
Demand Draft / Checks - Please Email contactus@liliesnroses.com to Know the details. Gifts/ Articles etc. will be dispatched only after realization of DD/Check
Note: Using a Credit card for shopping online is as simple and secure. We are a VeriSign Secure Site. We use industry standard secure server that supports 128-bit SSL encryption. What this means is when you give us your credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.

E-Mail: contactus@liliesnroses.com

Payment Options:

Pay by Credit Card: Visa / Diners Club Card / American Express / JCB card. (Payment by Master Card will be enabled soon.)

Pay By ATM-CUM-DEBIT CARD: AXIS Bank / ICICI Bank / Canara Bank / Citi Bank / Corporation Bank / Deutsche Bank / HDFC Bank / Indian Overseas Bank / ING Vyasa / Karur Vyasya / Punjab National Bank / State Bank of India

Pay Using Your Internet Enabled Bank Account: ABN AMRO Bank / AXIS Bank / Bank of India / Bank of Rajasthan / Citi Bank / Corporation Bank / Federal Bank / HDFC Direct Pay / ICICI Bank / IDBI Bank / Indusland Bank / J & K Bank / Karur Vyasya Net Bank / Kotak Mahindra Bank / Oriental bank of Commerce / Punjab National Bank / State Bank of India / Union Bank of India / YES bank

Pay by ITZ CASH CARDS: ITZ Cash Payments

Pay by PayMate(Mobile payment): You need to subscribe/register your mobile no. for this service from your bank.